Fri 30th January 2026 @ 12:00 PM
GOALS is proud to announce it has been awarded the Feefo Platinum Trusted Service Award 2026, marking its fourth consecutive year receiving this prestigious, independent seal of excellence for outstanding customer service.
The Platinum Trusted Service Award recognises businesses that consistently deliver exceptional customer experiences, based entirely on verified customer feedback collected through Feefo, the world’s largest provider of verified reviews.
Established in 2014, the Feefo Trusted Service Awards celebrate brands that use genuine customer insight to continually raise service standards. Platinum status is awarded only to businesses that have achieved Gold standard for three consecutive years, demonstrating a sustained commitment to service excellence.
Working with more than 6,500 brands globally, Feefo helps organisations use real customer feedback to improve experiences, build trust, and support more confident purchasing decisions. In a climate where consumer confidence is still recovering and spending remains cautious, businesses that stand out are those that consistently exceed expectations — and this award celebrates exactly that.
To achieve a Gold Trusted Service Award, businesses must collect at least 50 verified reviews with a service rating between 4.5 and 5 over a 12-month period. GOALS has surpassed this benchmark year after year, earning Platinum recognition once again in 2026.
A Growing Track Record of Customer Excellence
GOALS’ fourth consecutive Platinum award reflects a growing body of positive customer feedback. The business has now amassed over 10,000 reviews all-time, with an overall rating of 4.8 out of 5. In 2025 alone, GOALS received 1,397 reviews, again averaging 4.8 out of 5, covering experiences across football bookings, parties, functions and events.
