Thu 26th January 2023 @ 04:00 PM

Goals have won the Feefo Platinum Trusted Service award.

Since 2014, Feefo has recognised the businesses who deliver exceptional experiences, using feedback from real customers.

The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of commitment to outstanding customer service.

Feefo has given Platinum Trusted Service awards to businesses who have achieved Gold standards for three consecutive years. To receive a Gold Trusted Service award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2020 and 31st December 2021.

Chris McColl, Goals Customer Service Manager commented: “The Customer Services team and I are absolutely delighted to have received the Feefo Platinum Trusted Service award. We believe we go above and beyond for our members so it’s very rewarding to see the efforts of the company shine through with the recognition of this award.”

This award means even more following another difficult year. Online interactions have soared since the start of coronavirus. People are now 40% more likely to leave feedback after a purchase. This has made it very difficult for many businesses who struggled to respond effectively. 43% of people now believe that companies have become less effective at dealing with negative feedback in the last year.

Congratulating GOALS, Kim Burgess, Head of Customer Success at Feefo, said: “The Trusted Service Awards recognise companies who above and beyond to provide the very best customer experience. I’m so impressed by how our customers have overcome the challenges of the past two years. A particular congratulations to our Platinum Trusted Service winners. It’s an extremely tough challenge. I can’t wait to see what our customers achieve next year in 2022.”

Below are just a few reviews left by Feefo Trusted Customers –

Very well organised! All the staff were brilliant. I had a birthday for my son 3 years ago, and this year again. My son loved it, and I would recommend it to friends and family. Thank you!”

“Absolutely brilliant night, Paul and the team couldn't have accommodated us anymore. Very friendly and excellent with my daughter. Great service all around and would definitely book again, thank you.”

“Great service from start to finish. Coach adapted to the age range and it was perfect for ten 13 year olds. Would highly recommend.”

"Great venue. I would definitely use them again and would recommend them to others. All the staff were friendly and helpful."

About Feefo

Feefo is a leading global customer reviews and insights platform on a mission to empower its clients to fully understand how their customers experience their products or service.   

 The Feefo suite of software, combined with its technical solutions expertise, enables its clients to gain a deeper understanding of customer sentiment, behaviour and intent, empowering them with insights to make better business decisions and improve their return on investment. With 96% of customers relying on reviews to purchase, Feefo also creates trust between consumers and businesses by adopting a unique approach to only collect verified reviews from real people.  

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