By Corrie Kane-Thom, National Marketing Manager - 26th January 2023
26 JANUARY 2023, GOALS has won the Feefo Platinum Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.
Working with over 6,000 brands, Feefo is the world's largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.
With consumer confidence at near historic lows due to rising inflation, as well as research from the Institute of Customer Service revealing that complaints rose to 17.3% in the second half of 2022, this award celebrates brands that are successfully navigating tough market conditions to deliver exceptional service.
Feefo has presented Platinum Trusted Service Awards to businesses that have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2022 and 31st December 2022.
2022 was a big year at Goals as we continued to deliver great customer service while making product enhancements. With over 3000 5* reviews and an average customer rating of 4.7 out of 5 it shows we have again listened to what customers want, resulting in gaining the Feefo Platinum Trusted Service award for the second year in a row! Our clubs go above and beyond to offer a fantastic experience and coupled alongside our customer service team, we are delivering both on and off the pitch. On behalf of Goals and my customer services team, we are ecstatic and humbled again to be recognised with this amazing award. Chris McColl, Customer Services Manager
This year has been a difficult one for so many businesses. I’m delighted to recognise thousands of our clients that have overcome various challenges to provide such high levels of customer service and satisfaction.The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers. A particular congratulations to GOALS for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond. Tony Wheble, CEO at Feefo
For media enquiries, please contact:
National Marketing Manager
Tel: 01355 340 260
For customer service enquiries, please contact:
Customer Services Manager