Wed 24th January 2024 @ 04:07 PM
GOALS receives Feefo Platinum Trusted Service Award 2024
We’re delighted to announce that we have won the Feefo Platinum Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.
Consumer confidence is now at its highest level since 2021 as living standard show signs of improvement, but consumers remain cautious with their spending. The businesses that stand out will be those who put excellence in their service and weave in a customer advocacy strategy. This award celebrates brands that are delivering standards that go above and beyond.
Feefo has presented Platinum Trusted Service Awards to businesses that have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2023 and 31st December 2023.
Chris McColl, Customer Service Manager, Goals commented: “We are absolutely delighted to receive a Platinum Trusted Service Award from Feefo for the second year running. Delivering first class customer service and keeping our customers happy is something we are very passionate about here at GOALS.
The fact that this award is based on feedback from real customers gives us confidence we are providing an exceptional level of service. The award reflects how hard our staff work to listen to our customers and go above and beyond for them. At GOALS we always strive to deliver more and as we fly into 2024 we will continue to raise the bar and provide a service our customers will be ecstatic with."
Congratulating GOALS on winning this year’s award, Tony Wheble, CEO at Feefo, said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.
“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.
“A particular congratulations to GOALS for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”
For partnership opportunities and media enquiries, please contact:
Corrie Kane-Thom
National Marketing Manager
GOALS
Tel: 01355 340 260
corrie@goalsfootball.co.uk
