GOALS has been recognised by Reputation, a global leader in reputation performance management, with its 800 Award.
A top recognition for location-level businesses with best-in-class brand reputation, Reputation’s 800 Award highlights organisations that go above and beyond in delivering on brand promise by listening to and acting on feedback from their consumers.
Locations that win the 800 Award consistently, collect, analyse and apply consumer feedback, utilising it to make data-driven decisions. GOALS had 28 locations recognised with the 2024 800 Award.
Chris McColl, GOALS' Customer Service Manager commented: “We are absolutely delighted to receive 28 ‘The 800 Awards’ from Reputation. Delivering first-class customer service and keeping our customers happy is something we are very passionate about here at GOALS. So, the fact we have 28 clubs achieving such a high customer service score means so much. With Reputation only handing out this award to 57 venues in the whole of Europe, it’s unbelievable GOALS received 28 of these! The award reflects how hard our staff work to listen to our customers and go above and beyond for them. At GOALS, we always strive to deliver more and as we fly into 2024 we will continue to raise the bar and provide a service our customers will be ecstatic with.”
To determine 800 Award honorees, Reputation pulls a list of the Reputation Scores for every business location on the Reputation platform. Those honored will have achieved a score of 800 or higher due to their focus on high customer satisfaction throughout the past year.
Liz Carter, Reputation’s Chief Marketing Officer says: “In a world where consumers are making purchasing decisions based on what they see and hear in their local communities and online, delivering on brand performance is more important than ever. GOALS have demonstrated its commitment to evolving alongside its customers by prioritising their needs and taking action based on what they are saying across online reviews, rating pages, and on social media. On behalf of Reputation, I extend an enthusiastic congratulations to GOALS for its commitment to understanding consumer feedback and acting on it across its 28 locations.”
The Reputation Score is a proprietary tool that measures review sentiment, volume, spread, recency, response, and length, along with brand reach and health, social engagement, business listing accuracy and search impressions. For more information, please visit reputation.com/800-award.
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