General Terms and Conditions
By agreeing to our terms and conditions at booking, you and your group agree to abide by Government and FA guidelines outlining social distancing and group training sessions, in addition to our normal terms and conditions. These guidelines can be found here: England Coronavirus Guidelines, FA Guidelines, Scotland Coronavirus Guidelines. Goals reserves the right to stop play at any time due to lack of adherence.
Goals have introduced additional provisions across all sites to ensure customers are able to return in the safest possible way. Find out more about our enhanced safety features here.
Download our COVID-19 General Risk Assessment here
Bookings made on our site
All bookings made via our site are subject to these terms and conditions and our code of conduct for players.
Contract: Our acceptance of your booking will take place when your payment is processed, or, if earlier, when we email you to accept it, at which point a contract is formed between you and us.
Reference number: We will endeavour to attach a reference number to each booking; however, we take no responsibility for reservations that have not received a booking reference. If you are unsure at any time in the reservation process as to whether your transaction has been completed, you should telephone the relevant club to check that the transaction has been completed and to obtain your booking reference number.
Price: The price of each booking will be as quoted on our site at the time the payment for your booking is processed. We shall not be liable for any technical mistake resulting in the display of an incorrect price.
Cancellation: We reserve our right to cancel your booking and any future bookings with us if we are refused authority for payment or reasonably believe that payment will be refused at any stage.
Payment: We use Sage Pay, a third-party payment specialist who are compliant with payment card industry data security standards (PCI DSS).
Goals will not store your card details without your permission and once you have entered your card number into a payment page securely hosted by Sage Pay, all payment data is encrypted and sent to the banks for processing. Some card details can be stored for your convenience but cannot be accessed by Goals and will still require security checks in order to be reused. Through Sage Pay, we have also enabled 3D Secure (Verified by Visa and SecureCode by MasterCard). This is an additional check. This box will appear and ask you to enter a selection of characters from your password e.g. first, third and fifth character. Do not be alarmed if this additional check appears. Other payment methods used are PayPal and other providers we may use from time to time. Such payment methods can be set up with such providers independently. When taking bookings, Goals enter into a contract with the person booking the pitch only. Where players pay individually, Goals are collecting this on behalf of the individual pitch booker and do not enter into a contract with each individual player.
Prepaid booking: If you have used a credit/debit card, full payment will be deducted from your card at the time of making your reservation via our site. Discounted booking offers made through online bookings cannot be cancelled and no refunds will be given. Please be aware that the credit or debit card used must be shown when arriving at Goals otherwise you will not be permitted to use the facilities. You may request payment from individual players via the app even after pre paying for a discounted booking. The overpayment value will be credited to your account and can be used to pay for a future booking but cannot be refunded. Refunding individual players will be the responsibility of the individual responsible for the pitch booking.
Online reservations (pay on arrival): Your credit/debit card will not be charged. You may pay for your bookings by either cash or card when at our branches.
Cancellation: Your reservation on the site can be cancelled at no charge by calling the relevant branch at which the booking has been before 2pm on the day of the booking. Cancelling your booking after this point, or failing to arrive, will result in a charge for the booking to your account, if payment is received within 7 days then 50% of the outstanding balance is all that’s required. Where payment(s) have been collected these will not be refunded, however provided the game is cancelled before 2pm on the day of the booking, then the full amount will be available to use for a future booking.
We may cancel or amend your booking at any time, in which case we will refund your booking payment, however we will not be liable for any costs, expenses or losses arising from such amendment or cancellation.
Pitch Use: Our pitches can only be used for playing football unless written agreement has been received by the Goals management.
There are other terms that apply to you
Kids Party Terms & Conditions
It is the responsibility of the Party Booker and guests to ensure they arrive 10 minutes before the commencement of the party at the date and time stated on the booking confirmation. This is to ensure there is sufficient time to allow for registration and coach briefings.
Party Food & Area
A party area shall be reserved for 2 hours. This will include:
- One hour on the football on the pitch
- 30 minutes in the party area for food
- 30 minutes outside for football & presentation (presentation can either be inside or outside)
Food options are provided online at time of booking. Should any of the party guests have any dietary requirements, Goals must be notified in advance. Detailed recipe cards are available upon request.
Extra food can be added to the party booking but must be ordered at the time of booking and will have an additional charge. If the party requires additional food after a booking is made, please notify Goals as soon as possible.
Any decorations the Party Booker wishes to supply for the party are subject to the approval of Goals Duty Manager at the time. Only adhesive putty (BluTac) is permitted to be used to secure any decorations.
The party area must be vacated promptly after the second hour but guests are welcome to stay within the facility.
A deposit is required to secure the preferred date and time for the party. In the event of a cancellation 14 days ahead of the party, this deposit will be refunded, less a £20 administration fee.
The individual who booked the party can request a cancellation within the 14-day notice period, but will not be entitled to a refund of the deposit used to secure the party. If the balance of the party has been paid in full, Goals will refund 50% of the balance, less a £20 administration fee.
It is advised to be aware of the weather forecast and dress the children accordingly – all party locations have outside football arenas. There are changing rooms if required.
If the weather is extremely bad and it becomes unsafe for children to play, Goals reserve the right to cancel a party booking. We will do our upmost to reschedule the party to an alternative time or date and if this cannot be achieved, a full refund will be provided if we have cancelled the party.
Guests remain the responsibility of the Party booker at all times whilst on the premises and centre grounds. Please ensure guests arrive and depart quietly and peacefully ensuring no disturbance to local residents.
Goals reserves the right to stop the party at any time due to inappropriate behaviour.
Goals will not under any circumstances accept or be liable in respect of any damage to or loss of any goods articles or property of any kind brought into or left at the venue.
Function Terms and Conditions
Booking Terms and Conditions for Bar Function Room Hire
By making the booking you accept the terms and conditions as detailed below.
EVENT AREA ACCESS – ONLY APPLICABLE TO FRIDAY/SATURDAY FUNCTIONS
The event area shall be reserved for 5 hours
If prior access to the function suite is required for the setting up of equipment, then this may be arranged with the management team. The function suite will be available for exclusive use from 7.00pm unless otherwise agreed in writing at the time of booking and must be vacated 30 minutes after the bar has closed.
If you require an earlier start to your event (subject to availability) this will be charged at an additional £50 per hour which is non-refundable and not part of any offer.
BOOKING TERMS AND CONDITIONS
The event area is as described and confirmed by Goals staff at the time of booking
If available a separate room/area for a buffet will be provided, confirmed at the time of booking by a Goals member of staff
A late licence can be provided (dependant on Goals club location and subject to availability) at an additional cost. We require a minimum of 6 weeks’ notice to apply for any license extension. The application is not guaranteed, and if rejected the application fee is non-refundable
Any decorations the event booker wishes to supply for the party is subject to the approval of Goals Duty Manager at the time who will confirm suitable decoration locations. Only adhesive putty (BluTac) is permitted to be used to secure any decorations.
Goals does not permit the use of external food heating/warming devices without appropriate PAT testing certification.
Goals does not permit the use of any naked flame on site (candles for celebration cakes and chafing dish warmers with constant supervision are permitted). Sparklers are not permitted
Goals does not permit the use of smoke or bubble machines within the building
The event organiser is responsible to ensure there is no significant damage to property and to ensure no guest under the age of 18 consumes alcohol.
The event organiser is responsible to ensure there are no alcohol containers or illegal substances brought in during or found after the function
Guests remain the responsibility of the event booker at all times whilst on the premises and centre grounds. Please ensure guests arrive and depart quietly and peacefully ensuring no disturbance to local residents.
Goals reserves the right to stop the event at any time due to inappropriate behaviour, major disturbances or inconvenience to Goals staff
Goals will not under any circumstances be liable in respect of any damage to or loss of any goods or property of any kind brought into or left at the venue.
Due to licencing restrictions, some Goals venues are not permitted to accept 18th birthday celebrations. Goals may be able to accommodate an 18th birthday party function however, a security charge MUST be paid to ensure qualified door staff are hired to attend the event. Please ensure you discuss this with staff at Goals prior to confirming your booking.
Goals reserve the right to withhold the booking deposit should any of the above terms and conditions be breached. This will be at the discretion of the General Manager
Goals operates a Challenge 25 policy. Persons under the age of 18 must be accompanied by an adult at all times and may not be served at the bar. In some instances, Goals staff reserves the right to refuse entry or refuse to serve any persons at any time without explanation. Goals staff will keep a log of anyone refused to be served alcohol. Any gifts given at the function that contain alcohol should be given to the Duty Manager for safekeeping and will be returned at the end of the evening. Any persons found to be carrying alcohol or using illegal substances will be reported to the police and the function will be immediately stopped. Deposits will be retained for any breaking of these restrictions. We respectfully request that guests attending your event leave the function quietly and respect neighbouring properties.
ENTERTAINMENT AND CATERING
Where customers supply their own entertainment, the DJ should arrange to have his equipment removed no later than 15 minutes after closing.
Customers using their own catering or that of a 3rd party must bring the food ready prepared, there are no heating or chilled food storage facilities at Goals and customers providing their own catering are responsible for the quality of the food including all hygiene issues.
A deposit is required to secure the date for your event. In the event of a cancellation more than 30 days prior to the event, this deposit will be refunded, less a £20 administration fee. The event organiser can request to cancel within the 30-day notice period, but will lose both the deposit and any other non-refundable charges made at the time of securing the party.
Goals reserve the right to cancel an event booking. We will do our upmost to reschedule the party to an alternative time or date and if this cannot be achieved, a full refund will be provided if we have cancelled the party
Corporate Terms and Conditions
BOOKINGS & DEPOSITS
By making the booking you accept the terms and conditions as detailed below. We are unable to confirm any event, until a deposit of 50% of the total cost has been paid Team numbers must be confirmed fourteen days before the event date which will calculate the final balance and allow Goals to place any final orders and arrange the necessary referee and staffing arrangements. The remaining balance must be paid seven days before the event. All Bar Tabs must be paid on the day of the event. There will be no refunds on teams that do not attend the event. All packages are based on 7 players per team.
Goals require 6 weeks’ notice on all booked events If your event is cancelled outside of the 6 week notice period you will be given a full refund minus a £100 administration fee If your event is cancelled within the 6 week notice period no refund will be permitted.
If the weather is extremely bad and it becomes unsafe for players to play, Goals reserve the right to cancel the event. We will do our upmost to reschedule the event to an alternative time or date and if this cannot be achieved, a full refund will be provided if we have cancelled the event.