Bookings made on our site
All bookings made via our site are subject to these terms and conditions and our code of conduct for players.
Contract: Our acceptance of your booking will take place when your payment is processed, or, if earlier, when we e-mail you to accept it, at which point a contract is formed between you and us.
Reference number: We will endeavour to attach a reference number to each booking, however, we take no responsibility for reservations that have not received a booking reference. If you are unsure at any time in the reservation process as to whether your transaction has been completed, you should telephone the relevant club to check that the transaction has been completed and to obtain your booking reference number.
Price: The price of each booking will be as quoted on our site at the time the payment for your booking is processed. We shall not be liable for any technical mistake resulting in the display of an incorrect price.
Cancellation: We reserve our right to cancel your booking and any future bookings with us if we are refused authority for payment or reasonably believe that payment will be refused at any stage.
Payment: We use Sage Pay, a third party payment specialist who are compliant with payment card industry data security standards (PCI DSS).
Goals will not store your card details without your permission and once you have entered your card number into a payment page securely hosted by Sage Pay, all payment data is encrypted and sent to the banks for processing. Some card details can be stored for your convenience but cannot be accessed by Goals and will still require security checks in order to be reused. Through Sage Pay, we have also enabled 3D Secure (Verified by Visa and SecureCode by MasterCard). This is an additional check. This box will appear and ask you to enter a selection of characters from your password e.g. first, third and fifth character. So do not be alarmed if this additional check appears. Other payment methods used are PayPal Accounts and such other providers as we may use from time to time. Such payment methods can be set up with such providers independently. When taking bookings, Goals enter into a contract with the person booking the pitch only. Where players pay individually, Goals are collecting this on behalf of the individual pitch booker and do not enter into a contract with each individual player.
Prepaid booking: If you have used a credit/debit card, full payment will be deducted from your credit/debit card at the time of making your reservation via our site. Discounted booking offers made through online bookings cannot be cancelled and no refunds will be given. Please be aware that the credit or debit card used must be shown when arriving at Goals otherwise you will not be permitted to use the facilities. You may request payment from individual players even when pre paying for a discounted booking. The overpayment value can be used to pay for a future booking but cannot be refunded. Refunding individual players will be the responsibility of the individual responsible for the pitch booking.
Online reservations (pay on arrival): Your credit/debit card will not be charged. You may pay for your bookings by either cash or card when at our branches.
Cancellation: Your reservation on the site can be cancelled at no charge by calling the relevant branch at which the booking has been made provided it is cancelled by 10pm on the day before the booking. Cancelling your booking after this point, or failing to show up, will result in a charge for the booking to your credit/debit card. Where payments have been collected from individual players these will not be refunded, however provided the game is cancelled at least the day before, then the full amount will be available to use for a future booking. It will be the individual who booked the pitch who will be responsible for administering payments between individual players if required in such instances.
We may cancel or amend your booking at any time, in which case we will refund your booking payment, however we will not be liable for any costs, expenses or losses arising from such amendment or cancellation.
Pitch Use: Our pitches can only be used for playing football unless written agreement has been received by the Goals management.
There are other terms that apply to you
Function Terms and Conditions
Booking Terms and Conditions for Bar Function Room Hire
By making the booking you accept the terms and conditions as detailed below.
Bookings are secured upon full payment. Customers are responsible for ensuring
- There are no disturbances or major inconvenience to staff or customers
- There is no significant damage to property
- No guest under 18 found to be consuming alcohol
- There are no alcohol containers or illegal substances brought in during or found after the function
- Any cancellations are made within 4 weeks of the event
Access to premises
If prior access to the functions suite is required for the setting up of equipment, then this may be arranged with the management team. The function suite will be available for exclusive use from 7.30pm unless otherwise agreed in writing at the time of booking.
Goals operates a Challenge 25 policy. Persons under the age of 18 must be accompanied by an adult at all times and may not be served at the bar. Names of any under 18s and their parents must be provided to Goals staff at least 24 hours prior to the function. Those not on the list will be denied access to the premises. In some instances, Goals may be able to accommodate an 18th birthday party function however, a security charge MUST be paid to ensure qualified door staff are hired to attend the event. Please ensure you discuss this with staff at Goals prior to confirming your booking. Goals staff reserves the right to refuse entry or refuse to serve any persons at any time without explanation. Goals staff will keep a log of anyone refused to be served alcohol. Any gifts given at the function that contain alcohol should be given to the Duty Manager for safekeeping and will be returned at the end of the evening. Any persons found to be carrying alcohol or using illegal substances will be reported to the police and the function will be immediately stopped. Deposits will be retained for any breaking of these restrictions. We respectfully request that guests attending your event leave the function quietly and respect neighbouring properties.
Late licences (where applicable)
In certain circumstances, Goals may be in a position to offer customers the opportunity to apply for an extension to the licensing hours. Goals can make this application on your behalf. A letter will be required in support of your application and there will be a non-refundable fee for making such applications. Fees will depend on the council granting the application and can be given on request. Extensions will only be granted for special occasions and Goals cannot guarantee that your application will be granted. Applications for Late Licences must be returned at least 6 weeks prior to the date of the function. Goals will inform you as soon as a decision has been received.
Entertainment and catering
Where customers supply their own entertainment, the DJ should arrange to have his equipment removed no later than 15 minutes after closing.
Customers using their own catering or that of a 3rd party must bring the food ready prepared, there are no heating or chilled food storage facilities at Goals and customers providing their own catering are responsible for the quality of the food including all hygiene issues.
Kids Party Terms & Conditions
It is the responsibility of the Party Booker and guests to ensure they arrive 10 minutes before the commencement of the party at the date and time stated on the booking confirmation. This is to ensure there is sufficient time to allow for registration and coach briefings.
Party Food & Area
A party area shall be reserved for 2 hours. This will include:
- One hour on the football on the pitch
- 30 minutes in the party area for food
- 30 minutes outside for football & presentation (presentation can either be inside or outside)
Food options are provided online. Should any of the party guests have any dietary requirements, Goals must be notified in advance. Detailed recipe cards are available upon request.
Extra food can be added to the party booking but must be ordered at the time of booking and will have an additional charge. If the party requires additional food after a booking is made, please notify Goals as soon as possible.
Any decorations the Party Booker wishes to supply for the party is subject to the approval of Goals Duty Manager at the time.
The party area must be vacated promptly after the second hour but guests are welcome to stay within the facility.
A non-refundable 50% deposit is required to secure the date for the party. To cancel, the Party booker needs to give at least 14 days’ notice to receive their 50% deposit back, less a £20 administration fee.
The party booking can request to cancel within the 14-day notice period but will lose the 50% deposit used at the time of securing the party. If the payment has been made in full, 50% of the party value will be refunded.
It is advised to be aware of the weather forecast and dress the children accordingly – all party locations have outside football arena’s. There are changing rooms if required.
If the weather is extremely bad and it becomes unsafe for children to play, Goals reserve the right to cancel a party booking. We will do our upmost to reschedule the party to an alternative time or date and if this cannot be achieved, a full refund will be provided if we have cancelled the party.
Guests remain the responsibility of the Party booker at all times whilst on the premises and centre grounds. Please ensure guests arrive and depart quietly and peacefully ensuring no disturbance to local residents.
Goals reserves the right to stop the party at any time due to inappropriate behaviour.
Goals will not under any circumstances accept or be liable in respect of any damage to or loss of any goods articles or property of any kind brought into or left at the venue.